Delivery information


Normally, Xtoolstore.com do worldwide shipping. However, different shipping methods may have different limitations on the delivery destination. And if one country has a war or something effect the delivey occured, there will be no Express service temporarily.

We advice you to contact our customer service and make sure whether the item can be shipped to you by your shipping method.


How we ship the item to you?

1.Handling Time:Our handling time usually is 24-48 hours(1-2 working days). If you need change shipping address or cancel order, please do message us within 24 hours. You can notify us by leave order message in order center, or send email to sales@xtoolstore.com or contact our online customer service.


2. Shipping Warehouse

We have three warehouse. China, USA and United Kingdom. The product which marked ship from us is shipping from our USA warehouse by USPS or Fedex or UPS, Shipping time usually is within 72 hours (3 working days). The product marked ship from UK, is ship from our United Kingdom warehouse. Package will be send out by Royal Mail, Hermes International, DPD Domestic or DPD International. Shipping time varius due to destination.


3. Shipping Options from China: 

We cooperate with the following express companies and we get lowest shipping cost from them.

Delivery Options

We cooperate with the following express companies and we get lowest shipping cost from them.
 
Delivery Options Delivery Time  Tracking Website
dhl 3-5 workring days www.dhl.com
ems 7-12 workring days www.ems.com.cn
ups 3-5 workring days www.ups.com
tnt 3-5 workring days www.tnt.com
fedex 3-5 workring days www.fedex.com
6-15 working days https://www.yw56.com.cn/en/
5-15 working days www.sf-express.com
   


4. Shipping Method Explanation

1). <$150 (item value) →  Post Service; > $150(item value) → Express Shipping 

If your order amount is less than 150 USD, we always send by post service; if your order amount is more than 150 USD, we will always send by express ,most countries will be shipped by DHL.
If you would like to change the shipment method ,please email to sales@xtoolstore.com or whatsapp us : + 86 1350207975
DHL Shipping: 5-7 working days, To help you clearance we will help declare a lower price on the invoice to help clearance. If address is remote area, you need pay remote freight or we will ship by Normal Post or Yanwen/EMS/Aramex Express.

2). Shipping Tax

When packages pass destination country, it will have import tax and import Duty(VAT). Buyer should undertaken those fees. However, we would assist buyer to lower their import duty by following ways:


Yanwen Express: 5-10 working days, usually No Tax for European Countries or Remote Area . The tax was pre-paid, when package reached, there's no tax no extra fee for customers.
(Due to high custom tax in European Countries,Like Germany, Greece,Romania,Sweden,France,etc, we will use Yanwen express as first option, if you will need faster DHL shipment, please contact us ,thank you :)

3). Russia, Belarus, Ukraine etc.→ EMS is only for these countries.

4). Brazil,Argentina→you should offer your CPF No. (tax No.) if you would like your package to be shipped by DHL, UPS, TNT or Fedex. But you can choose EMS, HongKong post or Singapore post if you don't have CPF No.

5). US, UK, Amazon US, Canada, and Australia Warehouse Shipping: 
3-5 working days. We have stocked up hot sale items in US, UK, Amazon US , Canada and  Australia Warehouse ,which is more convenient for you. Free TAX, faster shipping with cheaper price. 
Ship from US/UK


Note: Due to COVID-19, the delivery date of your order may be delayed for 3-5 days. If the US/UK warehouse is lacking of this item, we will ship from China via YANWEN(No Tax) or DHL by default.


5. Factors that may influence the shipping time: 


First, it is destination. For some remote area and some remote countries, the delivery time is about 1-2 working days longer and you have to pay some extra shipping cost. But EMS, Singapore post and Hongkong post have no remote area. Please kindly consider!

Second, it is package weight. If the package weight is over 21kg, it will need one day longer of the delivery time than the package under 21kg.Please kindly consider!

Third, it is stock status. Usually when your finish the  payment we will arrange shipment in 2 working days, however if  the item you choose is out of stock temporarily we will try our best to speed up the shipment ASAP. Please kindly consider!

Fourth, the harsh weather condition and festival holiday. Sometimes the bad weather condition and festival will influence the shipping time. Please kindly consider!

If we will need your help ,we will contact you in time ,Thanks  in advance for your support and understanding !


Enjoying shopping!
 
Sincerely Yours

Xtoolstore.com Customer Service